Refund policy

Ape House Return & Refund Policy

Last Updated: July 2026

At Ape House Official, every product is created specifically for your order. Because most of our products are made to order, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged, Defective, or Incorrect Orders

If your order arrives:

Damaged during shipping
Defective
Incorrect due to a production error

please contact us within 14 days of delivery.

Email:

apehousesupply@gmail.com

Please include:

Your order number
A description of the issue
Clear photos of the product
Photos of the packaging (if applicable)

We'll review your request and, if approved, provide a replacement or refund at no additional cost.

Returns

Because our products are made specifically for each customer, we generally do not accept returns for:

Ordering the wrong size
Buyer’s remorse
Accidental purchases
Color preference
Normal wear and tear

If a return is approved for another reason, we will provide return instructions before any item is shipped back.

Returns sent without prior authorization will not be accepted.

Exchanges

We do not offer direct exchanges.

If an item qualifies because it was defective or incorrectly produced, we will send a replacement after reviewing your claim.

Refunds

If a refund is approved, it will be issued to your original payment method.

Most financial institutions process refunds within 5–10 business days, although processing times may vary.

European Union Customers

Customers located within the European Union may have additional consumer rights under applicable law.

Nothing in this policy limits those legal rights where required.

Contact Us

Questions regarding returns or refunds?

Ape House Official